Frequency Asked Questions
We are always available to take your call and discuss the solution you need for your business but you can some helpful information quickly and easily here.Contact UsContact Us
Questions about features and functionality of the system? You’ll find the answers here.
Everything you need to know when making the switch to Welltel.
Answering all your questions on fibre broadband, licenced wireless, vdsl and more.
Thinking of deploying Unified Communications in your business but want to know more? find out all you need to know here.
Do I have to-arrange my conference call with Welltel?
How do I set up a conference call with participants?
Can I have call hunt groups?
What type of call reports can I get?
Can I keep my existing number when moving provider or location?
How long does it take to port numbers and will they be out of use for any amount of time?
What is required for the porting process to proceed?
Do I need to buy new phones to use VoIP?
Can I add more phones if I need to?
How long will it take to get the system installed after I sign terms?
What countries do you provide local numbers for?
What’s the set up time for international numbers?
How do I contact support or log a ticket?
What speeds can you provide and what type of internet?
What are the SLA’s around connectivity?
We provide a full expected SLA which includes 4 Hour response times, 24/7/365 help desk over both Fibre and Wireless dedicated internet connections.
Standard eFibre connections have a 4 day SLA
What is the lead time for installation?
Welltel will deliver either Dedicated Fibre or Licensed Private Wireless dedicated internet to your comms cabinet in 2 weeks.
Lead time for an eFibre connection install is 7 working days.
What is Smart Internet Access?
Can I use SIA for remote workers?
What is Unified Communications?
Unified Communications is the integration of communication solutions including IP telephony, instant messaging, presence information, audio and video conferencing, desktop & data sharing and many others.