Call Recording and Analytics

Intelligence meets compliance

with our comprehensive solutions

Welltel specialises in work force optimisation (WFO), speech analytics, quality monitoring (QM), voice biometrics, mobile recording solutions and robotics integration. With the introduction of regulation from Government (GDPR) and the Payment Card Industry (PCI DSS) companies are more and more being compelled to record and archive customer interactions in a secure and searchable system.

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Become a Well Connected Business | Optimise Your Workforce

Cloud Solution

Our expert team will help you migrate your numbers, as well as design time-saving features and customisations to suit your business. The process is managed in three straightforward steps starting with a detailed site survey.

On-Site Solution

Our engineers have decades of experience in managing and updating stand-alone, on-site systems. We will ensure the right communications solution is deployed ensuring real value for money.

Hybrid Solution

All the benefits of a hosted solution with the speed of an onsite phone system. Control is available on location with the online support of our expert technical team. Whichever system you choose, we’ll deliver the right solution for you.

Enterprise Call Recording & Analytics

Reliable, Secure and Fast. Find the business solution that is right for you.

Compliance

We advise customers with challenges such as General Data Protection Regulation (GDPR) and Payment Card Industry (PCI) compliance. We work with the PCI Security Standards Council directly meaning we have the most up to date compliance information for your business.

Managed Service

Web-based real-time dashboard and ticketing system and bespoke SLA’s. Our proactive approach ensures your call recording estate can be protected 24*7*365. Our processes are ISO 9001 accredited.

Quality Monitoring

Your customers expect constant access to your brand, across multiple channels. The ability to leverage a quality management solution to reach the entire workforce and drive operational enhancements offers a commanding competitive advantage. Identify cross-sell, up-sell opportunities in real-time. Improvements are driven by automated processes and are based on 100% of calls compared to just random sampling.

Helpdesk

Welltel has the only dedicated call recording helpdesk situated in Ireland. Our ITIL standard helpdesk includes Tier 1 to 4 engineers with latest vendor accreditations. The NOC is available 24*7*365 with critical spares stock onsite in Ballymount as well as with our engineers.

Work Force Optimisation

Make better choices, increase efficiency and improve customer experience with coaching, staffing and performance solutions. Manage workflows and agent processes across numerous functions proving a unified view of performance. Leverage analytics-based modelling to personalise contact centre processes, such as scheduling, training, evaluations, and motivational incentives, at an individual agent level.

Biometrics

Verify client identities based on their unique voice pattern saving time in your contact centre and increasing security of your clients’ details. Voice biometrics are measured using 50 physical and behavioural traits including characteristics such as pronunciation, emphasis, speed of speech and accent to name a few.

How would you like to proceed?

Innovative phone system and connectivity solutions for your level of investment.
Our team will work with you through the entire upgrade process.
Service Overview

Site Survey

We can arrange to have an engineer visit your office or site and do a complete review of your existing services and potential upgrades.

Qualified Site Survey
Services Quote

Quotation

Get a detailed quote from our business team for upgrading or switching your services to Welltel. Calls, PBX and bandwidth.

Request a quotation
Service Walkthrough

Demo

Experience the benefits of a modern phone system firsthand. Our team will introduce you to a number of potential solutions to match your needs.

Arrange a demo