The Cloud PBX, Modern Business and Phone system benefitsWelltel

Welltel-Control

Cloud PBX

We’ve been developing a new way to manage your communications needs. As a modern business speed, reliability and flexibility are key. By combining all the benefits of an IP PBX with the hosted services available in The Cloud, we’ve developed an entirely customisable Cloud Telephony Platform. We configure all the services you need, from Cloud PBX to the world’s most advanced contact centre functionality. Financial institutions, law firms, recruitment companies, oil & gas explorers and technology companies all have different needs. Our software has the flexibility to meet these different needs.

PBX functionality

The Welltel platform provides from entry-level to advanced PBX type services including; advanced call forwarding and transfers, auto attendant, call recording, call re-direction, click to call, customer greetings, follow me, hunt groups, virtual personal assistant and more. All augmented with the intelligence of Solgari’s, cloud based, fully integrated solution.

Collaboration Services

Enjoy the simplicity and speed of one central communications platform, Our Cloud PBX platform one shared intelligence which also integrates desktop sharing, instant messaging and availability monitoring.

Call and Video Conferencing

24/7 availability, unlimited lines, no reservation required, auto call in participants, call recording, moderator controls and we can provide dedicated local dial-in numbers. All integrated with your one communications platform.

Contact Centres & Data Analytics

Inbound and outbound solutions for all type of contact centres providing an unprecedented level of flexibility, intelligence and cost saving. Features include Automatic Call Distribution, Interactive Voice Response, Skill-based Routing, Proficiency Weighting, Inbound/Outbound Contact Blending, Multi-Channel Capability (voice, chat, email, fax, social), Call Logging, Ringback, CRM Integration, Real Time Monitoring and Analytics.

Predictive Dialling

Automates your agents dialling process, detects connected calls, busy signals or answering machines, and determines agent availability based on talk time, skills and many other parameters. Our Predictive Dialler is geographically independent, enabling services to be shared across various locations.

 

Polycom IP 550 Office Phone

Interactive Voice Recognition (IVR)

Advanced, feature rich, cloud based IVR solution. For marketing surveys, payments, opinion polls, customer care and more. We provide both DTMF and powerful voice recognition IVR services.

Call logging, recording & archiving

Unlimited retention periods. PCI/DSS compliant handling of credit card details received by phone. Highly sophisticated, fast search capability for audit purposes: date, time, customer, agent and transaction.

All calls, All devices

Welltel is an end-to-end solution. Our intelligence kicks in as soon as a call begins. As a comreg telco, we provide a global, tier one carrier grade VoIP service . We handle all your calls from all devices. Enjoy crystal clear voice quality and massive savings.

SMS & MMS outbound marketing

The Welltel cloud PBX enables integration with every IT system that has a published API. We’ve integrated our platform with many mainstream and industry vertical CRM vendors such as Salesforce.com and Bullhorn and a wide array of data analytics to provide you with end-to-end intelligence and contro

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